Question 1

Is this made in America?

Accepted Answer

Yes. Every piece from The Athlete Vault is designed, built, engraved, and finished by hand in the USA. Nothing is outsourced overseas.

Question 2

What wood do you use?

Accepted Answer

We use premium North American hardwood selected for grain and longevity. Each piece is hand-finished for a furniture-quality feel.

Question 3

Does it arrive assembled?

Accepted Answer

Yes. Your shelf arrives fully assembled, finished, and ready to hang with the included hardware.

Question 4

Can I add accessories later?

Accepted Answer

Absolutely. Mini bats, baseball displays, and lighting can be added after your shelf ships. We'll match them to your original build.

Question 5

What if my athlete changes sports?

Accepted Answer

The shelf is built to hold any sport's medals, milestones, and memorabilia. Most families add new accessories as their athlete's story evolves.

Question 6

How long does production take?

Accepted Answer

Every shelf is built to order. Most ship within 7-10 business days from the moment your design is approved.

Question 7

Can I preview my shelf?

Accepted Answer

Yes. Our live configurator renders an exact preview, finish, font, color, accessories, before you ever place an order.

Question 8

Can I customize everything?

Accepted Answer

You can choose finish, font, font color, hook count, lighting, accessories, athlete name, jersey number, and initials. If you want something we don't list, reach out, most things are possible.

Question 9

Do medals come included?

Accepted Answer

Medals are not included, most families already have their own. We design our hooks to fit standard lanyards and ribbons.

Question 10

Can I order accessories later?

Accepted Answer

Yes. Most accessories can be added after your shelf has shipped. Get in touch and we'll match them to your existing build.

Question 11

What happens if I make a mistake?

Accepted Answer

You have 24 hours after ordering to cancel or change your design, including engraving. After that, production begins. If we ever ship something wrong, we make it right, no questions asked.

Question 12

How long before it ships?

Accepted Answer

From approved design to your door is typically 7-10 business days plus shipping transit. Rush options are available on request.

Question 13

How do I care for the wood?

Accepted Answer

A soft dry cloth is all you'll ever need. Avoid direct sunlight on the engraving for long periods, and keep it out of bathrooms or unfinished basements.

Good questions, honestly answered.