This page is maintained by The Athlete Vault. It describes our current practices in plain language and is provided for informational purposes; please consult counsel for legal advice specific to your situation.
Lifetime craftsmanship guarantee
We guarantee every The Athlete Vault piece against defects in materials and craftsmanship for the lifetime of the original purchaser. If a hook fails, a joint loosens, or the wood splits under normal indoor use, we'll repair or replace it, no charge.
What's covered
- Structural failures
- Hardware defects
- Finish or engraving defects from our workshop
What's not covered
- Normal wear and patina from time and use
- Outdoor exposure, water damage, or humidity damage
- Modifications or repairs made by anyone other than The Athlete Vault
How to file a claim
Email hello@myathletevault.com with your order number and a photo of the issue. We'll respond within one business day.